Privacy Policy

This policy explains what this site collects when you send a request, why it collects it, and who it goes to. It is written to be read, not to be skimmed past.

What we collect

The request form asks for your name, phone number, email address, the address of the property, its city and state, your ZIP code, and a description of the problem. It may also ask two or three multiple choice questions about what you are seeing. The name, phone number, email address, property address and ZIP code are all required, because those are what a contractor needs before they can tell you whether they can help, and the email address is what lets us put the outcome in writing rather than only over the phone. The form also carries a hidden field that human visitors never see and never fill in. If it comes back filled in, the submission is discarded as automated spam.

Visits, and what we measure

This site measures traffic with Ahrefs Web Analytics. It records the page you looked at, roughly where in the world the request came from, and which site sent you, so we can tell which pages are useful and which are not. It sets no cookies and collects no personal data, and we cannot use it to identify you or to connect a visit to a request you later send.

The request form also records where you arrived from: the campaign, keyword or link that brought you to the site, and the first page you landed on. That travels with your request so we know which of our own pages actually helps people, and it is held in your browser for the length of your visit and nowhere else. It contains nothing about you.

Why the ZIP code is required

Mold assessment and mold remediation in New York are location-bound activities, and the contractor who ends up doing the work has to be able to reach you. Without a ZIP code a request cannot be matched to anyone, so it would sit and do nothing. That is the whole reason the field is mandatory.

The property address

The address is used for one thing: getting the right contractor to the right building. A ZIP code says who can reach you. The address says which door to knock on, and it lets an assessor look up what is on record for that street before they arrive. It is required for that reason, and it is held, shared and deleted on exactly the same terms as everything else described here. It is never written into our error logs, which record only whether an address was given.

Who your details are shared with

Your request goes into GoHighLevel, the customer relationship system we use to track a job from first contact through to completion. If that system cannot be reached, the request is emailed to us instead so that nothing is lost. From there we pass your details to the contractor or contractors we introduce you to. Where New York law requires an assessment and a removal to be carried out by two separate companies, that means your details may be passed to more than one, because the sequence itself requires it. We do not sell your details, we do not trade them, and we do not add you to marketing lists that have nothing to do with your request.

How long it is kept

Requests are kept for as long as they are useful to the job you asked about and to any follow up arising from it, and are then deleted from our system. If you want your request deleted sooner, ask and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well.

Cookies and tracking

This site is built as static pages. It sets no advertising cookies and runs no third-party tracking scripts. Web fonts are loaded from Google Fonts, which means your browser makes a request to Google's font servers when a page loads. Ordinary server logs record requests in the usual way.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor you are introduced to that you do not wish to be contacted again, and that instruction stands on its own.

Getting in touch about this policy

Use the request form and say that your message is about privacy. It reaches the same place and it will be answered.